Complaints

If there is any aspect of my service you are not happy with please bring it to my attention and I will make every effort to resolve the issue through frank and open discussion. You can put the complaint to me verbally or, if you prefer, formally in writing, by email or through my website (www.little-darling.co.uk/contact-me).

It is a condition of my registration to investigate all written complaints relating to the requirements of the Early Years Foundation Stage and I will notify the complainant of the outcome within 20 days of the receipt of the complaint.

For impartial advice, you can call the NCMA Information Line on 0800 169 4486.

I will keep a written record of all complaints and their outcome for at least two years.

I will maintain confidentiality but will provide Ofsted, on request, with a written record of all complaints within a specified period and the action taken as a result of each complaint.

I will record the following information:

• name of the person making the complaint
• Early Years Foundation Stage requirement(s) to which the complaint relates
• nature of the complaint
• date and time of the complaint
• any action taken in response to the complaint
• outcome of the complaint investigation (for example, ways the service has improved)
• details of the information and findings that were given to the person making the complaint, including any action taken

If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me you should contact Ofsted on 08456 404040.

Ofsted produces guidance on concerns and complaints about childminders and childcare providers. This is available on the Ofsted website and provides guidance on the complainant’s right to contact Ofsted.